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Volume 2 Number 2 July-December 2009

Mobile Payment Technology and Competitiveness In the Credit Card Chain
Guilherme Silveira Martins, Michele Esteves Martins, Luiz Carlos Di Serio, João Mário Csillag, Camila Aparecida Santos

Internet’s Role in the Integration of Supply Chains of Manufacturing Organizations in Brazil
Alexandre Reis Graeml, Zandra Balbinot, João Mário Csillag

Cobb-Douglas, Translog Stochastic Production Function and Data Envelopment Analysis in Total Factor Productivity in Brazilian Agribusiness
Paulo Dutra Constantin, Diogenes Leiva Martin, Edward Bernard Bastiaan de Rivera Y Rivera

Dimensioning a Call Center: Simulation or Queue Theory?
Marco Aurélio Carino Bouzada

Extending Holonic Manufacturing Systems To Achieve The Virtual Supply Chain Domain
Marcos Ricardo Rosa Georges, Gustavo Nucci Franco, Antonio Batocchio

Importance and the Zone of Tolerance of Customer Expectations of Fast Food Services
Domingos Fernandes Campos, Kleber Cavalcanti Nóbrega

Empiric Study on Reverse Logistic Strategies in the Manufacturing Sector in the Central Area of Cuba
Michael Feitó Cespón, Roberto Cespón Castro, Janerik Lundquist

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